Need help?
Frequently Asked Questions
Yes, we do! If the product is in stock and you place your order on a business day, we’ll ship it the same day.
Yes, we understand that sometimes you might need to exchange a product. Here's how our exchange policy works:
- You can exchange a product for another item of equal value (or with a surcharge if the new item costs more).
- The product must be returned in its original packaging, without any signs of wear, within 14 days of receiving it.
- Customers are responsible for the shipping costs of exchanges.
To request an exchange, please contact us at contact@courabie.com.
Please note that we do not accept returns, only exchanges.
Yes! We offer free shipping under the following conditions:
- To the USA – Free shipping on orders over $300. Standard shipping costs $18 and takes 7–21 days.
- Within Ukraine – Free shipping on orders over 3000 UAH. Standard shipping costs 75 UAH and takes 1–3 days.
For more details, feel free to contact us!
Yes, if you face issues with online payments, you can pay directly using the bank details of our registered business (FOP).
Please contact us for the payment details through the contact form on our Contact Us page or via chat.